An apparel service chatbot.
A conversational service agent for a small-business apparel company - answering inventory, sizing, and fulfillment questions so the founder can focus on the apparel, not the inbox.
01 Why this one
Small e-commerce shops live in their DMs and emails. The same questions - do you have this in M? do you ship to my country? when will it restock? - eat the hours that should go into product and business development. A focused service bot, grounded in real inventory and shipping rules, gives a one-person team something close to a full-time CX hire.
02 The shape of it
The bot is being built around three loops: answer from product + stock data, recommend based on what the shopper is actually after, and escalate the moment a question moves past inventory into something only the founder can answer.
03 What's next
I'll publish the full case study once it's deployed and running against live traffic — design decisions, prompt structure, the integrations, and the metrics that actually matter (resolution rate, escalation rate, time-to-first-response).